Jira Service Management

{"xsrfToken":"9cee8a178b407d535278f451481a088737fc2f08_lout","branding":{"id":"4","key":"ssd","name":"Sentoo support desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00516e","headerLinkHoverBGColor":"#00516e","headerBadgeColor":"#00516e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6c96abc5-fb7a-4286-aa31-9b4e3afebeff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWI2ZGQwNi05YmFkLTQ2NzctYjgzMC1lNmRmNTlmMDM2YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjOTZhYmM1LWZiN2EtNDI4Ni1hYTMxLTliNGUzYWZlYmVmZiI6WyJyZWFkIl19LCJleHAiOjE3MDIxNTQ1MDcsIm5iZiI6MTcwMjE1MzkwN30.egX7GxP9jpK5ma18bZM3JL5eaA4A9lfFoqvP78xBvyg&client=8eb6dd06-9bad-4677-b830-e6df59f036c8&mode=fit","logoId":"6c96abc5-fb7a-4286-aa31-9b4e3afebeff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Sentoo support desk","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Sentoo support desk","sharedPortalName":"Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#173f5f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e1fd43c2-0b38-41d6-958d-8b15c8241e8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWI2ZGQwNi05YmFkLTQ2NzctYjgzMC1lNmRmNTlmMDM2YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxZmQ0M2MyLTBiMzgtNDFkNi05NThkLThiMTVjODI0MWU4ZiI6WyJyZWFkIl19LCJleHAiOjE3MDIxNTQ1MDcsIm5iZiI6MTcwMjE1MzkwN30.clZBFSgwaRbhTDBFnQGO1Zagdn6VCGw7lwpteEsyS-k&client=8eb6dd06-9bad-4677-b830-e6df59f036c8&height=300&mode=fit","bannerMediaApiFileId":"e1fd43c2-0b38-41d6-958d-8b15c8241e8f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"ssd","projectId":10008,"serviceDeskId":4,"name":"Sentoo support desk","description":"<p>Here you can register a support request so an agent can help you out. Please select a request type from the options below.</p>\n<p>You will receive a confirmation email from support@sentoo.io with a confirmation within the next few minutes after creating a request.</p>\n<p>Please check your spam or junk folder if you don't see this in your inbox. If you don't receive the confirmation email please mention this in your request.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"10086","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>If you had any difficulties while using our services, please register them here so that we can resolve them as soon as we can.</p>","icon":10320,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[4],"key":""},{"id":"10023","name":"General question","descriptionHtml":"","callToAction":"General question","introHtml":"<p>A general question concerning Sentoo. This can also be used if the other categories are not fitting.</p>","icon":10306,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[4],"key":""},{"id":"10056","name":"Merchant onboarding","descriptionHtml":"","callToAction":"Merchant onboarding","introHtml":"<p>Register here to join the future of online payments.</p>","icon":10310,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[4],"key":""},{"id":"10055","name":"Something is wrong / incident","descriptionHtml":"","callToAction":"Something is wrong / incident","introHtml":"<p>If you have encountered an issue, please register this here so we can fix this ASAP.</p>","icon":10303,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[4],"key":""},{"id":"10026","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[4],"key":""},{"id":"10058","name":"Chat","descriptionHtml":"","callToAction":"Chat","introHtml":"","icon":10307,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10023,10026,10055,10056,10086]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"73f3f463-48b3-3c20-9a72-6b9bfb9dcfec","appLinkName":"System Confluence","appLinkUrl":"https://sentoo-support.atlassian.net/wiki","spaceKey":"UD","spaceName":"User Docs","spaceUrl":"https://sentoo-support.atlassian.net/wiki/spaces/UD","isServer":false},"labels":[],"projectKey":"SENSD","serviceDeskId":4,"kbLinkDomainURLs":["https://sentoo-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SENSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWI2ZGQwNi05YmFkLTQ2NzctYjgzMC1lNmRmNTlmMDM2YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIxNTUxMDcsIm5iZiI6MTcwMjE1MzkwN30.8SIG9Fyka2i_CVb1jMzneYwcd67bpzWhm1ejQErPE8o","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"8eb6dd06-9bad-4677-b830-e6df59f036c8","tokenDurationInMins":20}},"reqCreate":{"id":10056,"projectId":10008,"form":{"name":"Merchant onboarding","descriptionHtml":"","callToAction":"Merchant onboarding","intro":"<p>Register here to join the future of online payments.</p>","instructions":"","icon":10310,"iconUrl":"https://sentoo-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10068","fieldConfigId":"10181","label":"Contact name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10071","fieldConfigId":"10184","label":"Phone number","description":"Please include your country code, e.g. +5999 000 0000","descriptionHtml":"<p>Please include your country code, e.g. +5999 000 0000</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10069","fieldConfigId":"10182","label":"Country","description":"Please select the countries your company operates in","descriptionHtml":"<p>Please select the countries your company operates in</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"Aruba","selected":false,"children":[]},{"value":"10119","label":"Bonaire","selected":false,"children":[]},{"value":"10120","label":"Curaçao","selected":false,"children":[]},{"value":"10127","label":"Saba","selected":false,"children":[]},{"value":"10128","label":"St. Eustatius","selected":false,"children":[]},{"value":"10121","label":"St. Maarten","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10070","fieldConfigId":"10183","label":"Please select the participating banks below where you are already have a corporate account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10122","label":"Banco di Caribe","selected":false,"children":[]},{"value":"10124","label":"Caribbean Mercantile Bank","selected":false,"children":[]},{"value":"10125","label":"Maduro & Curiel's Bank","selected":false,"children":[]},{"value":"10126","label":"Windward Islands Bank","selected":false,"children":[]},{"value":"10123","label":"No account(s) yet","selected":false,"children":[]}]},{"fieldType":"cascadingselect","fieldId":"customfield_10109","fieldConfigId":"10236","label":"How do you plan on integrating with us:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10228","label":"Sentoo REST API","selected":false,"children":[{"value":"10242","label":"I am a developer","selected":false,"children":[]},{"value":"10243","label":"I use an external developer/company","selected":false,"children":[]}]},{"value":"10229","label":"Plugin","selected":false,"children":[{"value":"10241","label":"Odoo plugin","selected":false,"children":[]},{"value":"10240","label":"Sylius plugin","selected":false,"children":[]},{"value":"10239","label":"WooCommerce plugin","selected":false,"children":[]}]},{"value":"10232","label":"Sentoo Partner","selected":false,"children":[{"value":"10235","label":"BearingPoint Caribbean","selected":false,"children":[]},{"value":"10237","label":"Blue Web Factory","selected":false,"children":[]},{"value":"10244","label":"Bric","selected":false,"children":[]},{"value":"10234","label":"Caribbean Data Challengers","selected":false,"children":[]},{"value":"10238","label":"CX Pay","selected":false,"children":[]},{"value":"10236","label":"POSitive Solutions","selected":false,"children":[]},{"value":"10233","label":"Postex","selected":false,"children":[]},{"value":"10245","label":"Probooking","selected":false,"children":[]}]}]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Comments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Blocking","selected":false,"children":[]},{"value":"2","label":"Major","selected":true,"children":[]},{"value":"3","label":"Minor","selected":false,"children":[]},{"value":"4","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10056","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10056","calendarParams":{"firstDay":0,"date":"2023-12-09T16:31:47-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"73f3f463-48b3-3c20-9a72-6b9bfb9dcfec","appLinkName":"System Confluence","appLinkUrl":"https://sentoo-support.atlassian.net/wiki","spaceKey":"UD","spaceName":"User Docs","spaceUrl":"https://sentoo-support.atlassian.net/wiki/spaces/UD","isServer":false},"labels":[],"projectKey":"SENSD","serviceDeskId":4,"kbLinkDomainURLs":["https://sentoo-support.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWI2ZGQwNi05YmFkLTQ2NzctYjgzMC1lNmRmNTlmMDM2YzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIxNTUxMDcsIm5iZiI6MTcwMjE1MzkwN30.8SIG9Fyka2i_CVb1jMzneYwcd67bpzWhm1ejQErPE8o","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"8eb6dd06-9bad-4677-b830-e6df59f036c8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=4&location=footer&xdm_e=https%3A%2F%2Fsentoo-support.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0ZDg3ODY5ZmUzMDM2MjBhNTIwNGMzYjdiODc3MzFmZTE4ZjA1YjZmMjgwNjMwNjRlNzY4ODBlM2U2OWRkNjYwIiwiaXNzIjoiYTBlNzNkOWMtMGI3Ny0zZmJiLWIyOTAtMGM2Y2Y0MDEyZDY5IiwiY29udGV4dCI6e30sImV4cCI6MTcwMjE1NDgwNywiaWF0IjoxNzAyMTUzOTA3fQ.lYFrSut2GRJwq37IcEUxh9x4vYXmm3lGNbj_9QYa3fk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImEwZTczZDljLTBiNzctM2ZiYi1iMjkwLTBjNmNmNDAxMmQ2OSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0VOU0QiLCJpZCI6IjEwMDA4In19fSwiZXhwIjoxNzAyMTU0ODA3LCJpYXQiOjE3MDIxNTM5MDd9.lA_tY97EM8XMhDDhHC5GUdbdrFEPHGN5YrqqlzArahE\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SENSD\\\",\\\"id\\\":\\\"10008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SENSD\\\",\\\"project.id\\\":\\\"10008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"10056\\\"}\",\n \"timeZone\":\"America/Curacao\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://sentoo-support.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}